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WCSN.TV Subscription FAQ
1. How do I access my WCSN.TV subscription? Once the event goes live, a  350K logo will appear next to the words "Watch LIVE" on the WCSN.com homepage. Click on the 350k link. This will open your preferred media player and begin the video broadcast.
Once the event is completed it will be archived and available for on-demand viewing.
2. Can I access my subscription from any computer, anywhere at anytime? Yes. As long as the computer meets the systems requirements (see Help page: www.wcsn.com/help/index.jsp) and has internet access, then you can login with your registered email address and password to access your subscription from anywhere at anytime. 3. How long until the event is archived? The archives, subject to exceptions for Blackouts, are generally available 90-120 minutes following the completion of the live event. For events that are not broadcast live on WCSN.com, the on-demand archive will be available at the date specified on the Schedule page (http://wcsn.com/schedule/main.jsp). 4. It's start time, but the link isn't live, now what? This can happen when you are not on a 'fresh' WCSN.com page. Click on the Refresh button at the top of your browser (or hit the F5 key on your keyboard). Also, we do not recommend that you store WCSN.com as a Favorite or Bookmark. While these are handy, bookmarked pages eventually become outdated. For maximum efficiency, set WCSN.com as your homepage! 5. Should I login first or can I go straight to the event? Once you click on a media link, you will be prompted to login if required for that event. 6. Will the event I want to see be blacked out? All WCSN.com events are available in the United States and its territories. Some events are available to select international destinations as well. Blackout information is located on the WCSN.com blackout page. Click here for more information: http://www.wcsn.com/help/blackout.jsp 7. I'm getting a Blackout message, but I don't think I should be blacked out from the event I want to see. If you believe you are receiving the Blackout message in error, please call our Customer Support toll-free at 1-866-446-8254 for further assistance. 8. How do I change the billing information or credit card number that my monthly subscription is billed to? To change your billing information or the credit card number on account, please call our Customer Support toll-free at 1-866-446-8254. Please do not send this information via email. 9. Can I use a debit card to sign up? Yes. You can sign up online using your credit or debit card. 10. How do I cancel my subscription? All WCSN.TV Monthly Pass subscriptions are billed on a 30-day cycle. All WCSN.TV Annual Pass subscriptions are billed on a one-year cycle. You can cancel your subscription by calling Customer Support toll-free at 1-866-446-8254. You can also cancel your WCSN.TV subscription by e-mailing WCSN customer service (customerservice@website.wcsn.com) with the word "cancel" in the e-mail subject line. 11. What is the WCSN.com refund policy? WCSN.com will honor any refund request for an Annual subscription made within 10 days of the purchase and any refund request for a Monthly subscription made within 5 days of the purchase or within 5 days of the last billing. 12. How can I change my password? If you should lose or forget your password (or even if you want to change the password for security reasons), simply call Customer Support at 866-446-8254. We'll be happy to assist you. |
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